WELCOME TO STUDY REMOTELY

To solve it, you can…

…during an exam:

• Make sure your device is fully charged, plugged in and charging.

To solve it, you can…

…during an exam:

• Windows: press CRTL-ALT-DEL, open Task Manager, click “End Task” for an app
• MacOS: press ⌘-Option-Esc, force quit an app
• Mobile devices: Hold “Power” until device restarts

To solve it, you can…

…in advance:

• Disable “Power Saving Mode”
• Switch from “Power Saving” to “Performance” Mode
• Keep your device plugged in

To solve it, you can…

…in advance:

• Check your browser for updates.
• Install a second browser (e.g. Google Chrome)

…during an exam:

• Use another browser (e.g. Google Chrome)
• Clear broswer cache (via browser settings)
• macOS: avoid using Safari
• Windows: avoid using Internet Explorer/Edge.

To solve it, you can…

…in advance:

• Check your device for updates and do the updates.

To solve it, you can…

…during an exam:

• Restart your Wi-Fi router
• Use your smartphone’s “Mobile Hotspot” feature
  • iOs tutorial
  • Android Tutorial

To solve it, you can…

…during an exam:

• Move closer to the router
• Restart the router
• Restart the device
• Use a cable to connect to the internet

To solve it, you can…

• Check Webex status information at status.webex.com
• Check your internet connection
• Restart your device

If the issue persists:

Please call IT support: +3524666446099

To solve it, you can…

…in advance:

• Make sure you know how to join an oral interview session (Tutorial)

…during an exam:

• Make sure you have the correct meeting room link (Tutorial)

If the issue persists:

Please call IT support: +3524666446099

To solve it, you can…

…in advance:

• Test your microphone and webcam.
• Reinstall audio/webcam drivers (Tutorial).

…during an exam:

• Make sure you are not muted (Tutorial)
• Go to Security/Privacy settings of your device and allow Webex access to micro/camera
• Select another camera/micro during the Webex meeting (Tutorial).

If the issue persists:

Please call IT support: +3524666446099

To solve it, you can…

…in advance:

• Test your audio via Webex Meeting app (Tutorial).

…during an exam:

• Try using headphones
• Go to Webex in-meeting settings and choose different audio output (Tutorial).
• Make sure other attende’s mic is working.

If the issue persists:

Please call IT support: +3524666446099

To solve it, you can…

…during an exam:

• Close all apps except Webex

To solve it, you can…

…in advance:

• Try using a different device for a test.

…during an exam:

• Check Webex permissions in your device’s privacy settings.

If the issue persists:

Please call IT support: +3524666446099

To solve it, you can…

• Reset your password at passwordreset.uni.lu
• Use Student ID only as a username.

If the issue persists:

Please call IT support: +3524666446099

To solve it, you can…

…during an exam:

• Refresh the page
• Log in again
• Go back to assignment page.

If the issue persists:

Please call IT support: +3524666446099

To solve it, you can…

…in advance:

• Request access/enrolment key from your study programme administrator (Tutorial).

If the issue persists:

Please contact Moodle support:

FSTM: alexandre.lagarmitte@uni.lu

FDEF: mathieu.flick@ext.uni.lu

FHSE: shahed.parnian@uni.lu

To solve it, you can…

…in advance:

• Look for it in a separate subcategory in the class you are taking the exam.
• Make sure you are registered for the exam (Tutorial).

If the issue persists:

Please contact Moodle support:

FSTM: alexandre.lagarmitte@uni.lu

FDEF: mathieu.flick@ext.uni.lu

FHSE: shahed.parnian@uni.lu

It’s just you!

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